PRIVACY POLICY

This is an ever-evolving document; please see our website at https://www.seatme.co.za/ from time to time for the latest version.

Last updated: 30 April 2026

INTRODUCTION

Seatme (“us” / “we” / “our” / “Seatme”), a division of Atterbury Trust (Registration No: IT4555/98), is dedicated to providing innovative ticketing and event management solutions, accessible via our website, located at https://www.seatme.co.za/ (“Website”). We support merchants, event organisers, and performers by offering a comprehensive suite of services, including the creation, listing, and management of events; facilitation of ticket and voucher sales; provision of ticketing resources; online streaming of live concerts and performances; and the production and sale of event-related merchandise. In addition, we may offer promotional services, marketing support, and other related products designed to enhance the visibility and success of events. We continually develop our range of services and products to meet the evolving needs of merchants and customers, ensuring secure, efficient, and user-friendly experiences for all platform users.

This privacy policy (“Policy”) found and freely accessible on our Website will apply to all communications, interactions, and transactions with us, notwithstanding the format thereof and your interactions with us and our Website, online, offline, walk-up box office, telecommunications, mobile applications (“Apps” / “App”), email, or otherwise.

This Policy must be read together with the Website Terms and Conditions Agreement, the Merchant User and Ticketing Agreement, and any other terms and conditions regulating the relationship between you and us.

We are committed to complying with applicable data protection laws and set out below details regarding our approach to data protection in all our operations. This Privacy Policy is designed to assist you in understanding the information we collect, why we collect such information, and how you can manage your information.

This Policy discloses how we collect, protect, use, and share data gathered about you both online and offline, including your interactions on our Website, online, offline, walk-up box office, telecommunications, Apps, email, or otherwise. You can browse certain parts of the Website without providing personal information; however, we must collect personal information when you, inter alia, create an account, purchase tickets, request support.

Your use of our Website, Apps and / or the purchase and / or use of any of our services or products shall be subject to this Policy, applying through each Distribution Channel through which products and services are sold and / or provided, and processing in accordance with lawful bases including, inter alia, in terms of contract, legitimate interest, legal obligation and consent, where required.

APPLICATION OF THE PRIVACY POLICY

We support and implement local legislative frameworks (as amended, superseded or replaced) such as the Protection of Personal Information Act 4 of 2013 (“POPIA”), which governs the protection and processing of personal information, and the Promotion of Access to Information Act 2 of 2000 ("PAIA"), which governs the right of access to records held by public and private bodies. Seatme, a division of Atterbury Trust, is the Responsible Party (as defined in POPIA) in respect of personal information collected and processed through our Website, Apps, and services. This means we determine the purpose of and means by which your personal information is processed. Our Website hosting company, together with certain other service providers (such as payment processors and analytics providers), acts as an Operator (in POPIA terms, a Processor), processing personal information on our behalf and on our instructions. We remain responsible for ensuring that all Operators we engage are bound by appropriate data processing agreements and process your personal information in accordance with POPIA.

We take reasonable steps to ensure that our service providers, including our website hosting company, implement appropriate security and data protection measures consistent with POPIA and, where applicable, GDPR. However, no system or technology is entirely immune from security incidents. In the unlikely event that a security breach or cyber-attack arises that is beyond our reasonable control and not caused by our own negligence or wilful misconduct, our liability will be limited to the extent permitted by applicable law.

We undertake to process your personal information (as defined in POPIA) strictly in accordance with POPIA and all applicable laws, including the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") as it relates to electronic communications and online transactions, and GDPR to the extent that it applies to the processing of personal information of data subjects located in the European Economic Area.

When you submit your details to us, visit, or use our Website, you accept the application of this Policy and updates thereto. We will process your personal information on the lawful bases described in this Policy, which may include contract performance, legitimate interests, legal obligations, and consent where required by applicable law. Additionally, this Policy will apply to personal information held by our database of existing clients and/or customers (“customer database”). Existing clients and/or customers may request to be removed from the customer database or opt out of marketing communications at any time by giving written notice. Please note that even following such a request, we may be required to retain certain records for legal, regulatory, accounting, or dispute resolution purposes in accordance with applicable law.

When you give personal information to us concerning any third-party Data Subject (including any photographs or videos containing images or other personal information of such Data Subject), you confirm that you have authority to act as their agent and hereby give us consent to use all such personal information of any third-party Data Subject, and you agree to indemnify and hold us harmless from and against any claims, losses, or liabilities arising from any inaccuracy in or lack of authority for such confirmation. You further confirm that where any content relates to a minor, you have obtained all necessary consents from the minor's parent or legal guardian. You must not upload special personal information (as defined in POPIA) unless it is strictly necessary and you have a lawful basis to do so under POPIA. In addition to other applicable justifications that are applicable under POPIA, you hereby also give us your express consent to process your personal information (including any applicable photographs and videos uploaded to the Platform by you).

This Policy is regularly reviewed by us and may be changed and/or amended from time to time. To ensure that you are kept informed about the way in which we protect, process, and store your personal information, we encourage you to periodically review this Policy. Your continued use of the Website and/or any of our services and/or purchasing of our products evidences your acceptance of this Policy, except where a material change introduces new processing purposes for which your consent is required, in which case we will seek your affirmative consent before processing your personal information for those new purposes.

PROCESSING OF PERSONAL INFORMATION

Definition of personal information

Personal information is defined under POPIA as any data relating to an identifiable, living individual, or, where applicable, an identifiable, existing juristic person. This includes a wide range of information that can identify or is specifically linked to you as an individual. Examples of such information include your name, age, identity number or other national identifiers, contact address, physical location, banking details, email addresses, and contact numbers. In essence, personal information encompasses any data that either directly identifies a person or is uniquely associated with them.

Special Categories of personal information

Certain types of personal information are classified as special personal information due to their sensitive nature. Examples of special personal information include data revealing or relating to an individual’s health status, racial or ethnic origin, religious or philosophical beliefs, sex life, political affiliation, or trade union membership. Additionally, information pertaining to criminal behaviour and related proceedings is also considered special personal information. Under POPIA, the personal information of children (persons under 18 years of age) is also subject to heightened protection and may only be processed in limited circumstances with appropriate consent from a competent person (as defined in POPIA). These categories require enhanced protection and specific handling under applicable privacy regulations.

When will we process your personal information?

Your personal information will only be processed by us for lawful purposes relating to our business in any of the following circumstances:

You are an existing customer and / or client on our customer database. This means that you have purchased a product or made use of our services where you communicate, interact and / or transact with us, our partners and / or agents and / or Merchants;
Where your personal information is held by our partners and / or agents and / or Merchants, and you have agreed to the processing of your personal information;
If you have consented to the processing of your personal information, where required;
If a person who is legally authorised by you, the law or a court, has consented to the processing of your personal information;
If it is necessary to conclude or perform under an Agreement concluded between you and us;
If the law requires or permits it; and / or
If it is required to protect or pursue your, our or a third party’s legitimate interest.

When will we process your special personal information?

We may process your special personal information in any of the following circumstances:

If you have consented to the processing;
If we are obligated / required in law to process the special personal information;
If the special personal information was made public by you;
If the processing is required to properly identify you; and / or
If health information is processed, and the processing is to determine your insurance risk, or to comply with an insurance policy or to enforce an insurance right or obligation.

What categories of personal information do we collect?

We collect a range of personal information for the purposes outlined in this Policy, and in accordance with the Website Terms and Conditions Agreement and the Merchant User and Ticketing Agreement (“Seatme Agreements”). The types of personal information we may collect include the following:

· Identifiers and Contact Details

This includes information that identifies you directly or indirectly, such as your full name, unique user or account numbers, postal address, telephone numbers, and email address, as defined and referenced in the Seatme Agreements.

· Purchase and Transaction Information

Details of products and services you purchase or use, including transaction history, delivery address, associated contact details, and records of payments and refunds, are collected in line with the Seatme Agreements.

· Payment Information

We process payment details such as your selected payment method, issuing bank, and card type, solely for the fulfilment of service obligations as defined in the Seatme Agreements. Payment card transactions are processed by third-party payment service providers. We do not store full card numbers; payment card data is handled using tokenisation and other industry-standard security measures consistent with PCI DSS (Payment Card Industry Data Security Standard) requirements. Please refer to the relevant payment service provider's privacy notice for further information on how they handle your payment data.

· Profile and Account Data

Profile and account information comprises your registration details, transaction history, stated preferences, and interactions with us and approved merchants, including activities at events and feedback provided. Definitions align with those in the Seatme Agreements.

· Communications and Interactions

Records of your communications with us, merchants, and service providers (including emails, chats, SMS, and phone calls) are retained as permitted under the Privacy Policy and agreements. This includes customer service correspondence and interaction logs.

· Demographic Details

We collect demographic information such as age, date of birth, gender, postal code, and customer status, as specified in this Policy and referenced in the Website Terms and Conditions of Use.

· Call Recordings

Where permitted by law and the Policy, calls made to or from us may be recorded for quality assurance, dispute resolution, and compliance purposes, consistent with the Merchant User and Ticketing Agreement.

· Location Data

Subject to device settings and your consent, we may collect geolocation information to facilitate service delivery and event participation, in accordance with the Policy and Seatme Agreements.

· Device and Browsing Information

We collect data regarding your device (such as smartphone, tablet, or computer) and online activity, including IP address, device identifiers, browser settings, cookies, and usage patterns across our Website and / or Merchant Platform, as defined in the Policy.

· Inferences

We may derive inferences about your preferences, interests, and usage patterns from the above categories, for the purposes outlined in the Policy and the Seatme Agreements.

· Anonymised and Aggregated Data

Information that does not personally identify you, such as anonymised or aggregated statistical data, may be collected. Where such data is linked to your personal information, we treat the combined data as personal information in line with the Policy and Seatme Agreements.

· Provision of Personal Information

You are not obliged to provide personal information unless required for the provision of services, products, offers, access to our Website and / or Merchant Platform, or for legitimate administrative purposes as outlined in the Policy and Seatme Agreements. If you choose not to provide required information, we may be unable to deliver certain services, products, or benefits.

This section is intended to be read in conjunction with this Policy and the Seatme Agreements. Where any conflict arises, the definitions and terms within those documents shall take precedence to ensure clarity and consistency in the processing of personal information.

When and where we obtain personal information about you

We may obtain personal information about you from various sources, including the following:

Directly from you

From and based on your access to and / or use of our services on our Merchant Platform and / or Website;
From and based on your purchase of any products and / or services;
From and based on your purchase of tickets and your interactions with vendors at an event;
From and based on your engagement or interactions with suppliers, strategic partners, and / or third parties duly appointed by us; and
From and based on how you engage or interact with us on any social media platforms, emails, letters, telecons, surveys, and / or competitions.

From public domain sources and third parties

We may interact with public domains and third parties for purposes of conducting our business, providing services and / or products, administering and / or operating our Website and Merchant Platform. Where the law requires us to request your consent before collecting personal information about you from public domains and third parties, we shall request your consent thereto.

The third parties from whom we may collect personal information include, but are not limited to, the following:

Our affiliates, agents, and members of the Atterbury Trust, for any purposes identified in this Policy;
Spouses, dependents, partners, employers, joint account holders, and other comparable sources;
Individuals authorised by you to share your personal information;
Attorneys, tracing agents, debt collectors, and other persons assisting in the enforcement of agreements;
Payment processing service providers, merchants, banks, and other parties supporting the processing of your payment instructions, including card scheme providers;
Fraud prevention agencies, law enforcement agencies, and other persons tasked with preventing and prosecuting crime;
Regulatory authorities, industry ombudsman, government departments, and both local and international tax authorities;
Credit bureaus and similar verification agencies;
Trustees, executors, or curators appointed by a court of law;
Our clients, strategic partners, service providers, agents, and sub-contractors such as couriers and technology agents, and other entities we use to facilitate business operations and provide products and services;
Strategic partners and service providers participating in customer loyalty reward programmes;
Courts of law or tribunals;
Our joint venture partners; and / or
Duly appointed and trusted marketing list and lead providers.

Information we collect automatically

When you access or visit our Website and / or Merchant Platform, your personal information is automatically collected. This information includes, but is not limited to, the following –

Your browser type and version;
Your operating system;
Type of mobile device / device you are using;
Your mobile device’s / device’s unique device ID;
Your mobile device’s / device’s IP address;
Type of mobile device / device internet browser you use; and / or
Information in respect of the manner you use the App, Website and / or Merchant Platform.

Cookies are pieces of information that a Website sends to your computer while you are viewing the Website. These pieces of information allow the Website to remember the context that will make your visit to that site more useful. Seatme and other internet companies use cookies for a variety of purposes. For instance, we use cookies to remember and process the items in your shopping cart.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, you won't have access to many Seatme features that make your Web experience more efficient, and some of our services will not function properly.

Seatme gathers certain information about you by utilising tracking technologies such as browser cookies and web beacons. For example, when you visit our website, we collect your IP address to ensure that the information you request is sent to the correct location. An IP address is commonly linked to the point at which you access the internet, such as your internet service provider, your place of employment, or your educational institution. This data is not personally identifiable. We use the following categories of cookies: (a) strictly necessary cookies, which are essential for the operation of our Website; (b) analytics/performance cookies, which allow us to recognise and count visitors and understand how visitors move around our Website; and (c) advertising/targeting cookies, which record your visit to our Website, the pages you have visited and the links you have followed, and which may be used to make advertising more relevant to you. Where required by applicable law, we will seek your consent before placing non-essential cookies on your device. Third parties, including advertising partners, may also set cookies on your device when you visit our Website. You can manage your cookie preferences at any time through your browser settings or our cookie preference centre. Please note that disabling certain cookies may affect the functionality of our Website and services.

The information acquired through these technological means is used by Seatme to enhance the appeal and utility of our site for you. This includes supporting advertisers in designing advertisements that are relevant to our guests. Additionally, we collect, use, and share Aggregated Data, which may consist of statistical or demographic information, for various purposes. Aggregated Data, although it may be derived from your personal data, is not regarded as personal data under the law, as it does not directly or indirectly disclose your identity. For instance, we may aggregate your usage data to determine the percentage of users accessing a particular website feature. If we combine or connect Aggregated Data with your personal data in such a way that it can directly or indirectly identify you, we treat this combined information as personal data and will handle it in accordance with our privacy notice.

Furthermore, we may combine this information with personally identifiable data to identify a visitor when it is necessary to enforce compliance with our house rules or terms of use, or to protect our service, website, guests, or others.

If you choose to subscribe to Seatme or opt in to receive additional information via our regular communications, we will process your personal information as necessary to deliver these updates and facilitate any related activities. Every communication we send includes an unsubscribe link, allowing you to easily remove yourself from our mailing lists should you wish to stop receiving further information.

Whenever we collect personal information from these sources, we ensure that it is limited strictly to what is required for the operation of our business. We only process personal data for the specific purpose for which it was collected, and do not request or retain more information than is necessary for this purpose.

How and why do we use your personal information?

We only use personal data when the law allows us to. Under POPIA, we may process personal information where: it is necessary to carry out actions for the conclusion or performance of a contract; it complies with an obligation imposed by law; it protects a legitimate interest of the data subject; it is necessary for pursuing our legitimate interests or those of a third party, where these are not overridden by your interests; or you have given consent. Where GDPR applies (for data subjects in the European Economic Area), we will additionally comply with the applicable lawful bases under GDPR. We are guided by POPIA's eight conditions for lawful processing: accountability, processing limitation, purpose specification, further processing limitation, information quality, openness, security safeguards, and data subject participation.

when it is required to perform the contract we are about to enter into or have entered into with you;
where it is in our legitimate interests (or those of a third party), and your interests do not override that interest; or
where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message from us. You have the right to withdraw consent to marketing at any time by contacting us.

We use personally identifiable information in a limited number of ways. We use the information to complete transactions. For instance, if you purchase a ticket on our Website, we use your information to process your order, or if you contact us for help, we will use the information to contact you. We use information collected to notify you if you've won a game or contest. Information we collect is used to send you email updates and newsletters about our sites. We may also send you email promotions and special offers relating to our third-party sponsors. Where we do so, we send these communications ourselves on behalf of sponsors and do not share your personal information with those sponsors for their own direct marketing purposes unless you have separately consented to such sharing. You may opt out of sponsor-related marketing at any time by following the unsubscribe instructions in the relevant communication or by contacting us at info@seatme.co.za.

We provide data to third-party event organisers who ticket their events via our site. This data is shared on the ticket buyer's behalf. This allows ticket buyers to receive any last-minute updates that pertain to the event they are attending. Third-party event organisers may also send you other special promotions they offer, or information on future events, and we will share it only with that specific third-party event organiser. Please note that once your personal information is shared with an event organiser, that organiser acts as an independent Responsible Party in respect of their own communications and processing of your personal information. We encourage you to review the privacy notice of the relevant event organiser. You may opt out of such communications from the relevant event organiser at any time by following the unsubscribe instructions in their communications or by contacting us.

DIRECT MARKETING

When using our website functions, using the Logged In pages or emailing us, you are communicating with us electronically. You consent to receive communications from us electronically. All information, disclosures, notices, and agreements we communicate to you via email or via the website are considered to be in writing.

By giving us your email address (by voluntarily creating a user account with us, and/or by purchasing products through us), you consent to receiving electronic communications directly from us that are necessary for the management of your account or the fulfilment of your purchase. Where you are an existing customer, we may also send you direct marketing communications about our own similar products and services in accordance with section 69 of POPIA, unless you have opted out. Where you are not an existing customer, or where we wish to send marketing unrelated to products or services of a similar nature to those you have purchased, we will seek your prior consent before sending such communications. You may withdraw consent or opt out of marketing at any time as set out in this section.

We may also collect information you post in a public space on our website or on a third-party social media site. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties, and your communication preferences.

We may send you direct marketing communications about our products and services, including information on new products, promotions, special offers, and other updates. Personal information may also be used to market value-added services to you, such as financial, insurance, investment, credit, mobile phone, and other related products and services.

These communications may be delivered face-to-face, by email, SMS, WAP Push, newsletters, telephone, or instant chat.

You have the option to opt out of receiving marketing materials from us at any time, and you can manage your communication preferences by:

Following the unsubscribe instructions included in each marketing communication or notifying us directly that you wish to unsubscribe;
Sending an email to the sender of the marketing communications;
Writing to us at info@seatme.co.za or registering on the “do not contact” list of the Direct Marketing Association of South Africa at www.dmasa.org;
Including your details and a description of the marketing material you no longer wish to receive.

You can unsubscribe at any time, which constitutes a request that we do not send future emails to you. Also, as mentioned above, there are ways to limit the information collected through technology -- though some of our features won't work if you decide to do this. If you opt out of marketing-related communications, you may still receive administrative messages from us relating to your ongoing use of our products and services, which cannot be opted out of.

We do not share your personal information with unaffiliated third parties for direct marketing purposes, nor do we sell, rent, distribute, or otherwise make your personal information commercially available to unaffiliated third parties.

If you are receiving products or services from us, you will also be subject to specific terms and conditions for those products or services. These terms may include additional information about how we, our clients, strategic partners, or service providers may contact you.

If you have provided your personal information specifically to receive marketing or other communications from us, we will continue to send these communications unless you instruct us otherwise.

SHARING PERSONAL INFORMATION

One of the most valuable assets of our business is our relationship with you. We will not sell your personal information. However, we may share your personal information with carefully selected third parties where it is necessary to provide our services to you, as described in this Policy, or where you have consented to such sharing. We will also share information where required for security or legal compliance purposes. The categories of third parties with whom we may share your personal information include: payment processing service providers; event organisers and venues (for admission management and event-related communications); access-control and ticket-scanning providers; refund and chargeback processing providers; marketing and communications platforms; analytics and reporting service providers; streaming technology providers (for online events); couriers and logistics providers (for merchandise fulfilment); fraud prevention and law enforcement agencies; and legal, regulatory, and tax authorities where required by law. All third-party service providers who process personal information on our behalf are required to implement appropriate security measures and to process personal information only on our instructions.

DATA SECURITY

Seatme takes technical, contractual, administrative, and physical security steps to protect all visitors' information. The standard security measures we use will depend on the type of information collected. When you provide credit card information, we use industry-standard encryption (such as TLS) to protect it. However, no website is 100% secure. We cannot guarantee that your use of our sites will be completely safe. In the event that we reasonably believe that a security compromise has occurred which may adversely affect your personal information, we will notify the Information Regulator and, where required by law, affected data subjects, as required under POPIA.

We take appropriate technical and organisational steps to ensure the security of your personal information, including policies and procedures around the use of technology and devices, IT security, document retention and destruction and data breach procedures. Only persons within our organisation who require your personal information for the performance of their work have access to that information. Where we transfer your personal information outside of South Africa (for example, to cloud service providers, email platforms, payment processors, or analytics tools hosted internationally), we will ensure that such transfers comply with section 72 of POPIA by only transferring personal information to recipients in countries that provide an adequate level of protection, or where we have put in place appropriate contractual safeguards, or where another ground under POPIA applies (such as your consent or necessity for the performance of a contract).

We employ up-to-date technology to ensure the confidentiality, integrity and availability of the personal information under our care. Measures include, but are not limited to:

Firewalls.
Virus protection software and update protocols.
Encryption where possible.
Electronic and physical access control.
Secure setup of hardware and software making up the IT infrastructure.
Outsourced service providers who process personal information on behalf of us are contracted to implement security controls.
Policies and procedures are implemented to ensure the security of your information.
Ongoing security awareness training of employees and contractors.

USER’S RIGHTS

Subject to certain limitations on certain rights, you have the following rights in relation to your information under applicable law (including POPIA and, where applicable, GDPR):

Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
Object to the processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object to where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it.
Withdraw consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.

Should you have any queries regarding this privacy policy or would like to enforce any rights you may have under applicable data protection laws, please contact us at:

Information Officer (Seatme, a division of Atterbury Trust)
Email: info@seatme.co.za
Telephone: +27 71 686 7733

We will endeavour to respond to any such requests as soon as is reasonably practicable and in any event within statutory time-limits in the applicable country. In some instances, we may be able to charge a fee for responding to your request, and we will advise you of this and any applicable amount prior to responding.

You should be aware that certain information is exempt from the right of access. This may include information which identifies other individuals or information which is subject to legal privilege.

You should also be aware that in some instances, if you do not provide information or you exercise any rights regarding the deletion or restriction of your information or object to the processing of your information or withdraw consent, we may not be able to perform the contract we have with you or comply with our legal obligations.

Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

For further details, please refer to our Promotion of Access to Information Act 2 of 2000 Manual (PAIA Manual), available at https://www.seatme.co.za/paia-manual (or such other URL as may be updated from time to time).

RETAINING YOUR PERSONAL INFORMATION

Seatme will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, in accordance with the requirements of POPIA and PAIA, and other applicable local and international data protection laws. As a general guide, we apply the following indicative retention periods: account and profile data - for the duration of your account and up to 3 years thereafter; transaction and ticket records - up to 5 years after the relevant transaction (in line with financial record-keeping obligations under the Tax Administration Act); marketing communication records - until you opt out, after which records of your opt-out are retained for up to 3 years; call recordings and customer service records - up to 2 years; system logs and device/browsing data - up to 12 months. These periods may be extended where retention is required to comply with legal or regulatory obligations, resolve disputes, protect our rights and property, or enforce our agreements. In certain circumstances, we may retain your personal information for a longer period if this is required to comply with legal or regulatory obligations, resolve disputes, protect our rights and property, or enforce our agreements.

When determining appropriate retention periods, we consider factors such as:

Whether we are legally, contractually or otherwise obliged to retain personal information, including for investigations or legal proceedings;
Whether the information is required to maintain accurate business or financial records;
Whether you have access to automated tools enabling you to access or delete your personal information at any time;
Whether you have provided consent for us to retain your personal information for an extended period, in which case your information will be held in accordance with your consent.

Throughout the retention period, your personal information will be managed and protected as outlined in this Policy and in line with the obligations under POPIA and PAIA.

CONTACT US WITH PRIVACY CONCERNS

If you have any complaints, requests or questions about how your personal information is handled by us, you have a privacy concern, or you wish to make a request or a complaint relating to your personal information, please contact us at info@seatme.co.za or telephone +27 71 686 7733, or via our contact page.

You also have the right to lodge a complaint with the Information Regulator at:

JD House, 27 Stiemens Street Braamfontein, Johannesburg, 2001 P.O. Box 31533 Braamfontein, Johannesburg, 2017

Tel: 010 023 5200

E-mail: PAIAComplaints@infoRegulator.org.za; and POPIAComplaints@infoRegulator.org.za

Website: https://www.justice.gov.za/inforeg/

CHANGES TO OUR PRIVACY POLICY

Any changes made to this privacy policy in the future will be posted on the website and, in the case of material changes (meaning changes that affect the purposes for which your personal information is processed, the categories of personal information collected, or your rights as a data subject), you will be notified by e-mail where we hold your email address, and by prominent notice on our Website and/or App. Where a material change introduces new processing purposes for which your consent is required under applicable law, we will seek your affirmative consent before processing your personal information for those new purposes. Please check back frequently to see any updates or changes to this policy.